was absolutely the sweetest of all the children. >> reporter: that night reid called his mother-in-law with the devastating news. >> i was just completely in shock. as a mother, it's your worst nightmare imagining what's happening to your child. >> what do you think quinn was going through at that point? >> being tortured, tied up, fearing for her life, fearing that she would never see her children again. >> while quinn's mom waited for news at her georgia home, reid stayed at the sheriff's office until about 2:00 a.m. and he then returned to his house while his kids stayed with friends. early the next morning, saturday, about 16 hours after quinn's kidnapping, reid sent a text to his wife's phone. haven't slept all night. please tell me you're all right. but there was no reply. about two hours later, reid, who was now with investigators, finally got a call. it was quinn and reid became emotional. >> what do i need to do. >> i'll call you back. i don't know. i'll call you back, okay? >> i love you. >> she said she'll call me back. >> reporter: investigators wired up the phone so they c